Neither Rain, Nor Snow, Nor Petulant Customers…

I’m going to have to call the Post Office tomorrow to apologize.  That’s what you do when you make mistakes, jumping to erroneous conclusions before examining all the evidence.  It’s a common situation for me to find myself in, but I still haven’t figured out the cure.  After fifty-some years of making the same kind of error, over and over, I still look at an event and make a determination, then hastily act upon that determination.  As they say, history repeats itself.  What’s the other quote?  Oh, yeah…”The only thing we learn from history is that we don’t learn anything from history.”

I wasn’t rude as I talked with the nice lady at the Post Office last week, but I was frustrated.  Several times during my busy day, the toll-free line had rung with a customer on the other end wanting to find out tracking information for their package.  We shipped out a large quantity of orders last week and we always pay a little extra to track every package, just so we can answer the customer’s inquiries.  “When did you ship it?”  The click of a button and entry of a name brings the information.  “Where is it now?”  The answer to that one is already in front of us after completion of the first operation.  “When will it be delivered?”  That extrapolation comes after examination of the first two answers, but is usually fairly easy to arrive at.  This day, for some reason, none of the information was visible for the packages about which the customers were inquiring.  The program which was usually so informative only showed our initial printing of the label. 

I knew the answer immediately.  All last week, a new substitute Postman had run the route and picked up our bins of outgoing mail.  The regular Postal employees know that all the packages have to be scanned into the system and usually do that onsite, either inside the store or out in the parking lot.  Since I hadn’t seen that happen with the new guy and now the information wasn’t showing up on my computer screen, the obvious had occurred; the rookie hadn’t done his job and now we were paying the price as our customers lost confidence in our ability to do ours.  I made a call to the supervisor at the Post Office, apprising her of the situation.  I didn’t accuse the young man, but told her what my computer screen was indicating and led her, not so subtly, to the same conclusion I had drawn.  “No, we’re not mad.  We just need things to be done correctly.”  Those were my words, but I was mad.  And, it was certainly his fault.  In reality, I didn’t want the young man to get in trouble, I just wanted him to do his job.

Turns out, he was doing just that.  Today, I looked at the records in that program again, finding that every single entry from our shipping last week showed exactly the same thing.  According to our tracking program (from a third-party, not the Postal Service), not a single package had reached its destination last week.  My initial reaction was anger.  I was even more convinced that the new guy had flubbed his job completely.  I even snapped out to the Lovely Lady, “How can they be so incompetent?”  I almost reveled in my misery (some of us are put together like that, you know) for some time, until the bright light of lucid thought pierced the darkness of my mood.  Maybe there was something wrong with the program!  That’s a possibility.  Our online postage service has had one problem after another with a new version of its software they released just over a month ago.  Could that be it?  I quickly changed to the Postal Service’s website and checked the tracking of several packages.  There it was in black and white…the rookie had done his job on every single one of them.  The packages which should have been delivered had been; the locations of the others were listed, just as we normally expect.  It wasn’t a personnel problem!  It was a technology problem!  I was ecstatic!

Then it hit me!  The news, which was good for my business, wasn’t so good for me personally.  I now have to make amends.  The apology will have to be made and I will hope that no lasting damage has been done.  And, once more, I have to give myself a good talking to.  Why, just recently I stood with friends and told them what a good job the Postal Service does with our packages.  Their on-time rate is exceptional.  Our customers are constantly calling and emailing us to share their joy and surprise at the quick delivery time of their orders.  I know the organization to be competent in their performance.  But at the first sign of problems, I place blame and make phone calls.  I am ashamed. 

I am hoping that this will be the last time I have to learn this lesson.  I am fairly certain that it will not be.  But I will attempt to remember this and the myriad of examples that have come before, the next time I’m tempted to jump to the conclusion.  Why should we expect competent folks to be incompetent?  Why would we accuse people we know to be honest of dishonesty?  I’m convicted by what the old professor says in “The Lion, The Witch, and The Wardrobe” when the other children believe that Lucy is lying about the world inside the wardrobe.  “…a charge of lying against someone you have always found truthful is a very serious thing, a very serious thing indeed.”

We are taught to expect the worst in others, both by our experience and by our role models; even by the media and the world around us.  I live in hopes that I may one day break out of that conditioning and assume the best about people.  Rose-colored glasses?  Nope!  Good advice is to be found in the Bible, when we’re told  to “consider others better than ourselves.”   I think I’ll work on that in the days to come.  I’ll let you know how it goes….

I’m pretty certain that this battle will rage as long as I breathe.  I’m glad I don’t have to face it alone.  Do you fight the same type of battle over and over?  Good.  Then, you know what I’m up against and can help me do better.  I’ll try to do the same for you.

“Learn from yesterday; live for today; hope for tomorrow.”
(Albert Einstein~American physicist~1879-1955)

“(Love) does not rejoice at wrongdoing, but rejoices with the truth. Love bears all things, believes all things, hopes all things, endures all things.” 
(I Corinthians 13: 6,7)

From Where I’m Standing…

The telephone jangled, interrupting the relative quiet of the morning hours.  “Could you tell me the value of a dulcimer?” the female caller asked.  I assured her that I could and would, and asked a few pertinent questions.  Brand?  It was a name I had never heard as a maker, but no matter. Condition?  Excellent! No scratches, very nice finish.  Anything broken?  No nothing, except it was missing a string. 

Satisfied with her answers, I placed her on hold for a few moments and did a little research.  Finding no such maker in the bluebook, I turned to that most influential of all marketplaces today, Ebay.  There were a couple of dulcimers with that name which had sold and I arrived at an approximate market value.  I returned to the telephone, and related the results of my search to the young lady.  She agreed that she would be interested in selling me the instrument if I could offer a price in the vicinity of what we discussed.  Before she hung up, I reminded her that the number was not an offer.  The actual offer amount would depend on the item matching her description.  She was satisfied and assured me that she would be here later today.

A few moments after I opened (very few), the SUV pulled up and a young man and young lady got out, each going to the back seat to grab something.  The man came in soon thereafter, carrying a very small baby, mere months old.  She followed immediately after, carrying the dulcimer in a case and a cheap electric guitar.  It was the usual situation; expenses were mounting for the baby and there was no job to be found for either of them.  I determined to keep my mind on the appraisal of the instruments before moving to their need and began to examine the dulcimer.

Wow!  Have you ever heard the ancient story from the Far East of the blind men examining an elephant?  It has been retold for a number of years now to demonstrate the alleged fallacy of absolutism.  The blind men all feel a different part of the behemoth and each has a different description of the same animal.  One says a rope (the tail), the next a tree trunk (the leg), still another a fan (the ear), and on and on.  The story is supposed to illustrate the danger of believing in absolute truth, when we have a limited knowledge of the subject.  Well, this dulcimer was a prime example of that!  The young lady undoubtedly had been truthful as far as her knowledge went, but she was wrong about every single point we discussed!

The name she threw out as the maker of the dulcimer was simply the name of the author of an instruction book on playing the instrument, which happened to be in the case.  When the dulcimer was taken out of the case and turned over, the label plainly said “Made in Taiwan, Republic of China,” leading me to think that doubtless this fine instrument had been manufactured in the center of the Appalachian Folk Music world, where the finest dulcimers have always been made.  (Sorry, just my poor attempt at irony.)  Strike one!  No matter; I was on to the overall condition.  Of course, the first thing I had noticed as I opened the case was the high gloss of the finish.  This is a huge red flag on an instrument of this type, since it indicates a heavy spray coat of varnish, which inhibits the tone of the dulcimer significantly.  Also, the heart-shaped sound holes cut into the top were clearly poorly cut and sanded using power tools, leaving an irregular look to them.  It was obvious that this was a factory-made, cheaply-built instrument, intended only to entice uneducated novices into opening up their wallets in the hopes of purchasing a quality dulcimer for a low price.  Strike two!

At this point, I thought it prudent to warn the couple that we were not going to be purchasing the instrument for the price I had mentioned earlier, since it did not meet any of the standards we had discussed.  We had one other criterion to meet; the question of whether anything was broken or not.  The broken string was a given, but could be easily remedied.  I asked why the other strings had no tension on them, another red flag when purchasing any stringed instrument.  They couldn’t answer, since neither of them had attempted to play it (it had belonged to Grandma, now deceased, you see).  Noticing a slight separation in the finish near the connection point for the strings on the body, I nevertheless started to tune it up, finding it necessary to tighten up the screws on the friction tuners before completing the task.  For some reason though, the pitch continued to drop as the strings were tightened.  I immediately stopped tuning and looked more closely at the finish separation.  A huge gap had opened up between the top layer and the body!  If I had continued tuning the strings up to pitch, it probably would have pulled the fingerboard completely off.  No wonder the tension had been completely off the strings!  And, Strike three, You’re out!

Stop a minute to consider…This young lady hadn’t told me a single lie, but had answered, as truthfully as she knew how, every question I had asked.  Yet, she had been wrong on every single detail!  The wrong maker’s name, poor condition (from poor manufacturing), and broken beyond reclamation to boot! 

According to the proponents of the elephant allegory, the young lady wasn’t wrong at all, just giving me the facts as she saw them.  In fact, she was in error on all points.  Her ignorance of what she was holding didn’t change reality one iota.  In most other areas of discussion also, we do everyone a disservice to posit that perspective changes truth.  It is possible to be completely convinced of the truth of something, all the while believing a complete fabrication, to our ultimate harm. 

The instrument the good folks believed should sell for a handsome price will never go up for sale as a musical instrument in my store.  I do, however, now possess a very nice piece of art which looks surprisingly like a dulcimer.  It could be purchased for a very reasonable price, if you care to hang it on your wall…

“The truth is incontrovertible.  Malice may attack it, ignorance may deride it, but in the end; there it is.”
(Winston Churchill~British orator, author, and Prime Minister~1874-1965)

“And you shall know the truth, and the truth shall make you free.”
(John 8:32)

The Bright Side

Tornado alley.  What a benign name for such a terrifying place.  Can’t you just hear the old guy at the gas station giving directions?  “Well, you go down the road a spell ’til you get to where the old rendering plant used to be.  Take a left there and go past the old Parson’s place; you’ll know it by the forsythia that blooms in spring.  Well, no.  It’s not spring now, but you should see it when it is!  Keep going another mile or two and you’ll see Tornado Alley.  You can’t miss it!  It’ll be the one with all the people running for their “fraidy holes” tonight!” 

I’ve got to tell you; I’ve lived here for over 34 years now and somehow tornado alley doesn’t seem so benign right now.  As I write, the immediate threat of a tornado is past, but for an hour or so tonight, the combination of lightning and thunder and wind and strange sounds up in the air made for a few tense moments.  The tornado sirens in town and the loud beeps of constant weather bulletins on the television didn’t lessen the tension any, either.  You’ll pardon me if I waste the next few moments on levity now, just to achieve a sense of balance in my psyche.  And, if someone will just turn down the volume of the thunder rumbling up above, I’ll be able to shift gears.

Someone wrote online tonight that tornadoes kill more adult males because men go outside to see the storm instead in staying under cover.  Well, of course we do!  What kind of real man could stay inside hiding in a closet when there is no sign of danger except for the sirens going?  Why, just tonight, the mayor of our town wrote on Facebook that the sirens were only sounding to caution us, not because any tornado had been sighted.  I think it may be as my son-in-law phrased it when describing his babies who wouldn’t go to sleep at night.  “They are afraid that something might happen while their eyes are closed.”  Come to think of it, that could explain my lack of sleeping hours, too!

I am afraid that I am just as much a “looky loo” about the weather as I am about other events with people involved.  I don’t want to be the only one who didn’t see it as it happened.  Who wants to be the one to say, “That was right outside my window.  I didn’t see it because I was hiding in the bathroom, but it was right out there next to me”? 

I hope you won’t think the facetiousness misplaced.  I know that many people have died or lost possessions in the storms of the last few days.  That said, I find that humor and self-deprecation is one of the ways we can get through bad times without losing our sanity…although, as you are no doubt already aware, I have taken leave of my senses long ago (hence, the title of this blog).  It has been a trying few days and I’m working at staying out of the dumps.  That’s the place in which I tend to linger when events have gotten the better of my spirits.  There’s not much good to be found there, anyway.  While we’re in the vicinity though (of the dumps, that is), I will mention that we’ve had to say goodbye to a good friend, since our faithful family mutt, Strider died unexpectedly last night.  It’s a personal sadness that won’t soon be banished, but I had the chance to contemplate the temporal nature of pets with you in a recent post and I’ll not make you dredge that up again.  He was an indefatigable puppy all of his life and we enjoyed him immensely.  We should all be so happy-go-lucky.

So, if you happen to be driving by my place the next time there’s a tornado warning and I’m standing outside looking at the sky; honk your horn and yell at me to go inside. No, wait!  What are you doing out driving in that kind of weather?  Maybe you should stop and watch with me.  That way we could all head for the fraidy hole together if we see that big, bad twister coming at us…



There’s a technical term for a sunny day that follows two dreary, stormy days.  It’s called Monday.

Whatever happened to the cow that got carried away in the tornado?  Udder disaster!



Stay Sharp!

He got out of his car and walked behind it, opening his trunk.  I never know if this is a good sign or not.  If he’s bringing in a guitar for repair, I’m not excited.  It’s not that I don’t enjoy rescuing disabled instruments, but more that I don’t really have the time to keep up with repairs these days.  Come to think of it, I guess if I enjoyed it more, I’d take the time, but that’s a discussion for another day.   He closes the trunk and comes toward the front door of the music store and I’m encouraged.  I recognize the case as one that should carry a nice instrument.  If he wants to sell that one, I’m definitely interested.  Not like the majority of the musical instruments which come through my doors on any given day.  Mostly, they’re sad economy models which should never have been manufactured, much less bought and sold.  But then, you’ve heard that complaint from me before, so, like the discussion of time management, that will wait for another day to be aired again.

I’ve never seen the man before, but he does want to sell the instrument.  New in town, he, like most of the others hawking guitars, has a hard-luck story.  Also like many others, the story involves a vehicle and the need to get it from one place to another.  I look over the instrument and start to offer him a price, when he reminds me that the guitar is American-made.  “They’re going on Ebay for a couple of thousand,” comes the claim.  I flip the guitar over and sure enough, there is the “US” in the serial number.  I see no sign of the dreaded “Made in Korea” lettering I had expected, so I’m ready to revise my offer.  He makes sure that I know he’s not going to demand book price for the instrument, since he just needs enough to get his truck out of the impound lot.  After hearing his price, I decide it’s an equitable amount to pay for a professional grade instrument and the transaction is completed.  He walks out counting his hundred dollars bills and I put the guitar on my workbench to clean it up for resale as I get a few free moments later.

After awhile, I find time to start on the clean-up and flip the guitar over on its face, much like I did when I examined the serial number earlier.  This time, I notice a sticker in an odd place and decide to remove it.  Much to my chagrin, when the paper finally comes off, I see some lettering that looks suspiciously like the end of the name “Korea”.  The rest of the lettering is obliterated by a substance that looks much like a glob of lacquer, no doubt placed there to eradicate the evidence that this guitar is, indeed not American-made, but the much cheaper oriental-built model.   My expectation of a reasonable profit margin for the guitar has flown out the window faster than the shyster had carried the instrument in earlier this afternoon.

It would be an understatement to say that I was angry.  But, it might surprise you to learn that the ire was aimed exclusively at one person…myself.   I tried to work myself up to blame the former owner, but realized that it was a lost cause.  I’m the one that should know better.  I’ve bought thousands of guitars by now and I know; people lie.  For whatever reason, they lie.  It may be to generate enough pity to convince me to pay more than I normally would, possibly to cover up that fact that they’re selling stolen or borrowed instruments (it’s happened a number of times), or as in this case, to misrepresent the model and extract more cash from me.  Whatever the rationale, I know that a fair percentage of the folks I buy from will lie to me during the process.  “Fool me once; shame on you.  Fool me twice…”  Yep, there’s no fool like an old…  But, here I go speaking in adages again and beating around the bush (another one?).  I want to trust folks, but I know better!  That’s why I keep books.  That’s why I have the internet to research the instruments I purchase.  There is no one to blame but myself. 

By now, you know that I readily admit to not being the sharpest blade around.  I’m starting to think that I make these mistakes habitually just to prove that I have nothing about which to brag.  My intellect falls short time after time, leaving me to make up the difference by hard work and God’s provision, the latter being far more dependable than the former.  On this day, as I was contemplating my ignorance and berating myself, a certain customer came to mind.  This young man is especially fond of the style of guitar I had just purchased, regardless of whether it happened to be made in the United States.  While he won’t pay more than such an instrument is worth, he can usually be counted on to be interested in those that I purchase.  As I mused about whether to call him or wait for him to come in eventually, a car pulled up in front of the music store.  I laughed in spite of my agitated state of mind.  It was that young man, arriving mere moments after I thought about calling him.  Of course, he was interested!  After trying the guitar out for a short period of time, he assured me that he absolutely wanted to buy it! Quite reasonably, I won’t be able to sell the guitar for what I once thought it worth, but I won’t have to “take a bath” on it either.

Did he arrive at that moment by chance?  You can make that call, but I know what I believe.  The old cliche “Our disappointments are God’s appointments” comes to mind.  I’ve reminded you before of my Dad’s favorite quote, “Man proposes, God disposes,” which he often used to soften the blow of ill-fated plans.  For some reason, I tend to think that just as often (maybe more often), the application can be made to the unearned successes which we encounter in our bumbling around.  And I’m grateful.

I’m obviously still having to work at keeping my wits about me on a daily basis, a task I don’t seem to take to naturally.  And, now that you know how gullible I really am, I hope there won’t be a rush to take advantage of that, too.

I can trust you, can’t I?

“You may be deceived if you trust too much, but you will live in torment if you do not trust enough.”
(Frank Crane~American minister and columnist~1861-1928)

“‘For I know the plans I have for you,’ declares the Lord.  ‘Plans to prosper you and not to harm you; plans to give you hope and a future.'”
(Jeremiah 29:11)

Still Safe

Today’s post is a repeat of one from last week.  I hope you’ll pardon the repetition, but a combination of things have made this a weekend of reflection and I’m not ready to put a lot of it into words.  A day of prophecy unrealized, with many thousands of people who are now disappointed and confused, along with a terrible night of death and terror for neighbors to our north were a big part of my reasons for the decision.  On a personal note, my faithful dog was suddenly struck blind this weekend.  Not a momentous event, in the scope of things, but one that brings sadness to me and my family, nonetheless.  A second reading of this earlier writing was helpful to me, so with an edit or two, I present it for your consideration once more.  I’ll try to do better tomorrow…


“Help me, Daddy!”  the terrified young boy screamed.  The family was spending the afternoon at the beach, but things were not going as planned.  The young father had made sure that all of his children learned to swim, at least enough to get out of most normal circumstances they would encounter in the water.  This, however was no normal circumstance.

As Mom and the older sister waded and looked for sea shells, the boys and their dad had opted to swim in the breaking surf.  It was an incredible experience for the boy of nine or so.  He and the others walked out twenty or thirty yards through the breakers; sometimes letting them hit him on the bare stomach; sometimes jumping up in the air as they approached, watching them go past with the white water swirling around his legs.  Deeper and deeper the water became as the shore was left behind.  Chest high, it would reach and suddenly, he would stumble as the ocean floor underneath him rose quickly and he was only knee deep again, yards from the shore.  And the waves!  One after the other, they came incessantly; water piling over on top of water.  Wave after wave pummeling his body, again and again, until he tired of it and just wished for it to stop for a moment.  But, more waves came, wearing the young boys and their father out.

They were spread out a little distance when the father called out to them to head in.  Normally, the call to quit playing would result in a bit of cajoling and coaxing to stay for just a few moments more, but there was none of that this time.  The tired boys headed for the shore.  And then, just feet away from the shore it happened.  The youngest of them suddenly felt the motion of the ocean stronger than he had felt it before.  He couldn’t stand up any longer as he was drawn away from the shore ahead of him.  The beach at South Padre Island is famous for its “rip currents” or undertow, and he was caught in one of those dreaded waves, moving under the surface much faster than it appeared.  The terror was instantaneous.  Along with his brothers, he had learned to swim and was pretty good at it.  Even at that, he was no match for this kind of power.  As his father attempted to swim toward him, he realized the now all-too-apparent phenomenon that accompanied the rip current.  To either side of the outgoing current, the water was still moving strongly toward the shore.  It was immediately clear that he couldn’t reach the boy in time, so he did the only thing he could do.  He yelled!  “Swim!  Swim to the side!  Swim toward me!”  It made no sense to the scared little boy, who was trying to swim directly into shore against the current that was pulling him away from that safe haven, but he turned to the right and swam for all he was worth.  It seemed an eternity that nothing happened, except that he was drawn further out, but stroke by stroke, inch by inch, the lad pulled out of the current and into calm water and safety.

Standing on the firm bottom and shaking from the experience, the only thing he could think about was that his father hadn’t saved him.  All the time he was sure he was drowning, the only thing his father had done was to yell at him.  “Why didn’t you try to pull me out?” he asked accusingly.  The father, no doubt terrified himself, didn’t try to explain his actions, but picked up the little fellow and carried him to shore and his mother.  It would be a long time before the boy understood what had happened that day.  But, he never forgot the experience.

You know, I’ve heard the poem and the song based on it, entitled “Footprints In The Sand” for years.  It’s a tear jerking piece of poetry that talks about a dream of seeing two sets of footprints and the explanation that they were God’s and the writer’s walking beside each other.  But all of the sudden, there is only one set of footprints and the writer accuses God of leaving, only to learn that at those times which represented troublesome events in life, God carried her or him.  All very beautiful and romantic.  And wrong.  You see, what actually happens is that throughout life, God is imparting his wisdom and knowledge specifically to equip us for the difficult times.  And, as harsh as it seems, when those times come, He knows that we have the tools to face them and get through them.  Truly, we often wonder where He is when the night is darkest, when we fear the worst that can happen.  No, I don’t believe that He leaves us to “sink or swim”, but we’ve been trained in the good times, learned the lessons, and His strength is adequate.  We can face the challenges before us and come through just fine.

As I write tonight, I’m grieving for families who have lost loved ones, suddenly and unexpectedly.  My heart is torn apart for them, envisioning the pain they are feeling and even possibly, the sense that God has left them in the riptide.  Right now, they may be drowning in their loss and emptiness.  My prayer for them is that they will recover with the strength and courage that He has already provided and prepared them with.  His strength is perfected in our weakness.  A Father’s love never fails and never deserts us.

I have never forgotten the terrifying experience in the waves, but sometimes I still need a jolt to be reminded of the real lesson there.  We are safe wherever we go, led by our Father’s strong and able hands. 

“…Be strong and courageous.  Do not be afraid; do not be discouraged,  for the Lord your God will be with you wherever you go.”
(Joshua 1:9)

“Comfort and prosperity have never enriched the world as much as adversity has.”
(Billy Graham~American evangelist)

Don’t Confuse Me With the Facts

“…then I won’t be moving the piano for you.”  My words were calm, but inside I was seething.  This was a new situation for me.  In twenty-some years of moving pianos, I had never had a customer refuse to let me do it my way.  This rude lady was pretentious enough to imply that I had no idea what I was doing, and was refusing to allow me to take the necessary steps to protect the instrument as it was moved.  I picked up the piano dolly and indicated to my crew that they should retrieve the skid board lying on the floor, and headed for the door.

I will readily admit that I frequently have a much too high opinion of my knowledge and abilities.  This has been demonstrated all too clearly time after time, as events have undone my best efforts.  This time, I knew I was right and I wasn’t backing down.  My friend, Eric, had engaged my services to move the medium-size grand piano, which was in the living room of the little duplex.  Evidently, the owner was in a situation where she needed to move quickly and would not be able to take the piano with her.  Eric had offered to “sit” the piano for the duration of the time she was in this situation, so we were to disassemble the piano and transport it to his home.  I had arranged to hire two other men and we gathered our equipment and headed out the twenty miles north to this location.  We had some time and effort involved already, and I was going to have to pay the help, whether the piano was moved or not.  I was not a happy camper!

We had ridden together and enjoyed the company, joking with each other as we rode.  Just before we arrived at our destination, Eric had warned us that the lady could be “difficult”.  Evidently, she had a reputation for rubbing people the wrong way.  I was not worried.  I’ve always figured that I could get along with just about anyone and have been able to mollify most of the adversarial customers who have passed my way over the years.  This would be no different.  As we backed up to the front door, we heard piano music wafting from the open windows.  It’s not uncommon at all for us to find owners saying a last goodbye to their musical companion as we arrive, which is exactly what was going on here.  She left the bench to allow us entrance and we moved our equipment in efficiently and quickly.  This would take no time at all… 

As we always do with a grand, I closed the lid and took a pair of pliers around to the back and used them to remove the first L-shaped hinge pin.  The lady shrieked, “What do you think you’re doing to my piano?”  It was a first for me, but I explained that we needed to remove the lid before the legs were also taken off and the piano set on edge for the move.  “That piano has been moved six times since I’ve owned it and not one of the movers has ever removed the lid!  I won’t have it!” she snapped.  I had to think about that one for a moment.  It is definitely possible to move the piano with the lid on, but it is a risk, both to the movers and to the piano.  When the piano is on the skid board, the hinge side of the lid is downward and the heavy wooden piece naturally tends to fall open, unless it is strapped first.  Even with the strap, the danger of damage to the piano is constant, since the lip of the top hangs over the edge.  If not placed on the skid board just right, it will put all the weight of the five or six hundred pound instrument on the place where the hinges are attached.

I insisted, “We have to remove the lid to move the piano safely.”  The lady, obviously thinking me ignorant, dug her heels in.  “You’re certainly not saying that those other movers did it wrong, are you?  They were professionals.”  Her last statement showed what she thought of me and my rag-tag lot, but I wouldn’t be cowed.  At that point, I determined to eat my losses and go home, much to the consternation of Eric, and evidently, also the piano owner.  As I raised the lid back up to prop it as we found it, she said, “But why won’t you move it?  They all did it that way.”  Just at that moment, my eye was caught by a flash of white color in the cherry finish of the piano, right by the hinges.  I looked more closely, seeing a very serious crack in the side of the piano.  Looking back at the other hinge, there was matching damage there.  “Yes ma’am, they did it that way and that’s the reason your piano is broken already.”  I must admit, my tone was probably a bit jubilant, because instead of just my word, we now had proof.  I explained a little more fully what had happened in one of the earlier moves and she was contrite as she listened.  “Go ahead and take it off.  I see your point,” she acquiesced.

The piano was moved without further problems and we left with both parties satisfied.  A few years later, after a couple more moves (with the lid off!), I sold that piano for her and she was grateful and congenial.  Her earlier acrimony stemmed from distrust, both of an unknown piano mover and a change from the norm.  As far as she knew, the norm was the way it should be and there was no reason to change her original assessment of the hick and his motley crew.

I said earlier that my too high opinion of myself is in evidence frequently.  In reality, it is pretty constant.  You would think that seeing life lessons such as this one in the making would forestall the same errors in my life.  You would be mistaken.  I wisely stroke my chin and say, “You see what happens when you think you know it all?”  Then the next time the opportunity arises, I’m sure I know it all and almost invariably make a fool of myself.  Sometimes, good advice is just that; good advice, regardless of our opinion of the counselor.

How’s your objectivity?  Somehow, even after all these years, the worst sentence in the English language remains in popular use.  “We’ve never done it that way before.”  What does it take for us to realize that an error repeated over time remains an error?  Even if we don’t see evidence of damage, it doesn’t mean that the damage hasn’t occurred.

Change is not always bad.  But, I think I’m going to have to work on this open mind thing.  I don’t quite have a handle on it yet.

“Without advice, plans go wrong; but with many advisors, they succeed.”
(Proverbs 15:22)

“Some men are just as firmly convinced of what they think as others of what they know.”
(Aristotle~Greek philosopher~384 BC-322 BC)

The Story of the World

I love to tell stories.  Oh, I know I’m not always good at it; missing important details, muffing essential conversations.  But still, I have these memories in my head, and they want out.  So, I type them out, giving shape to the vague and not-so-vague snippets of time which still linger inside my head.  There are so many more that have yet to be told, but most them would be of no interest to you:  The neighbor girl who whined “Don’t step on my toes!” constantly as we boarded the bus behind her…The two high-school age brothers who had fist-fights frequently in their front-yard…There’s even Tony and his old three-wheeled mail cart giving me rides home after school.  All these and more are stories which remain in the musty files of my memory, perhaps to be trotted out and perhaps to stay put.  Time will tell…

But, it wasn’t my intention to talk about the true stories tonight.  Those are just narratives, a recounting of events as they happened.  I’m thinking about lies tonight.  A few years ago, when someone believed that you were lying to them, they would say “You’re just telling me a story.”   I don’t hear the word “story” used in this context quite as much today, but it’s safe to say that I’ve done my share of that kind of storytelling, too.  One of the best (or worst) examples I can think of came in first grade.  A rainy day had driven us inside the cafeteria to wait for the bus and as we waited, a couple of us went up onto the little stage to play around.  I happened to notice an inflatable globe on the floor under a desk which was shoved up into a dark corner.  The two of us played with the sadly deflated, glorified beach ball for awhile and then a voice yelled through the door, “Bus number three is here!”  As I grabbed my lunch box, I also grabbed that globe, in effect stealing it.  I remember thinking, “Well, it’s just lying on the floor.  Nobody wants it,” as I took it.

I boarded the bus and immediately, one of the fifth graders noticed the globe in my arms and grabbed it from me.  It was handed to the bus driver and word got back to the teacher the next day.   I got sent to Mr. Rhodes office pretty quickly.  Confronted with my crime, I had made up a story for my teacher, telling her that it had been a birthday present.  Consequently, she sent me straight to the principal’s office (some “pal” he turned out to be).  The lie, coupled with the theft, was enough to earn me a paddling.  As I walked back into my classroom, rear end still tingling, Mrs. Reid asked aloud, for all the class to hear, “Well, what did you figure out?”  Of course, you realize that this was in a day before sensitivity training, and different methods were used.  The criminal was expected to confess his crime publicly.  Well, this criminal wasn’t confessing.  In fact, the story was added to,  “It was a birthday present.  It must just look like one from the school. Yep, that’s it.  We decided that it’s mine”

Almost before the words were out of my mouth, she was talking to the office on the intercom system.  Back to the principal I went.  The paddle was plied once more and I made the long, painful trip back to the first grade wing.  This time when the question was asked, the facts were imparted, instead of the story.  “It’s not mine,”  came the words softly.  I refused to say anything else.  In one short sentence, the liar and thief was exposed.  It’s a lesson I will never forget.

Have I told other lies?  Absolutely.  Have I stolen anything else?  Affirmative.  I didn’t say the lesson was learned, just that I remember it vividly to this day.  Liars lie.  Thieves steal.  They get better at their craft or they receive more punishment.  But, it was a turning point.  I understood the shame of exposure and the pain of punishment.  I also understood what I was.  I never again argued with anyone about being a sinner.  I’m thankful that lying thieves are offered Grace.

You know, there’s something else about storytelling.  No, not the lying kind.  I’m back to the original ones now.  As I put down the words of this story tonight, I realized that for years, I have blamed Mrs. Reid for embarrassing me.  In telling the story, I’ve had a catharsis of sorts.  She was really doing what she believed was best for me and for the other students.  For me, because I needed to own up to my actions; that much is clear.  It didn’t hurt that the exposure before the rest of the class would curtail any other such actions by other class members when they saw the embarrassing result.  No, the only one to blame for this predicament was me.  After all this time, I see it clearly and that dear lady, certainly passed on by now, is finally off the hook.

So, you see; stories do have their benefits.  I think I’ll keep telling them.  The narratives, I mean.  I’d probably just have to “fess up” to the other kind, so I believe I’ll stick to the truth for the foreseeable future.

“Hamlet:  It is as easy as lying. Govern these ventages with your fingers and thumb, give it breath with your mouth, and it will discourse most eloquent music.”
(William Shakespeare~English playwright~1564-1616)

“Life begins at 40 – But so do fallen arches, rheumatism, faulty eyesight, and the tendency to tell a story to the same person, three or four times.”
(Helen Rowland~English/American writer~1876-1950)

Ask a Silly Question…

“Whatcha doin’, Don?”  The question is tossed out, even though there is no one named Don around.  I look over at the Lovely Lady, smiling at me from the couch.  Of course, I know the proper answer, so it comes unbidden, “Washing dishes.”  Quite obviously, the answer isn’t the truth, since I have just awakened from an evening nap in my recliner, but I have satisfied the requirements of the repartee and we lapse into our comfortable silence once more.  I wasn’t around when the little sketch was developed, but it has been a part of our repertoire for many years. 

The Don in question is a cousin of the Lovely Lady’s who spent a semester or two in his college years living with her family.  He was pestered continually by the much-younger cousins, who just wanted his attention.  Of course, they resorted to the time-honored, “Whatcha doin?'” to start a conversation.  Don, developed the response as a mechanism for communicating the idea that the question was a silly one.  The response would always be the same, whether he was eating supper, or studying, or tying his shoes.  The reply, “Washing dishes,” would invariably be met with, “No, you’re not.  You’re ____________!” followed by his retort, “Well, if you knew, why’d you ask?”  I’m guessing that such logic was lost on the two little girls, but it must have satisfied his exasperation at the interruptions,and the little tableau entered the halls of immortality in the Lovely Lady’s family, and so into mine.

Not my favorite activity, washing dishes.  I grew up in a family of seven, with the five children shouldering the washing up responsibilities as soon as each of us was able to reach the dish tub which was placed in the old chipped ceramic sink and filled with hot, soapy water.  Five children – five weekdays, so my day as the youngest was always Friday.  The weekends were on a rotating schedule which was always written on the calendar which hung on the back of the cupboard door nearest the sink.  My turns were marked with whining and carping, along with a bit of creative dirty-dish storage.  Under the sink worked for awhile, then behind the canned goods in the pantry took its turn.  The last straw was the time I hid the unbelievably crusty casserole dish in the oven.  The next day, the oven was preheated as supper was prepared, only to fill the kitchen and house up with the incredible stench and smoke from the smoldering mess.  The backside a little sorer, I took another shot at the dishes that day too and never tried that again.  Did I mention I don’t like to wash dishes?

Fast forward forty years or so and the situation hasn’t changed much.  My pleasure at owning a dishwasher cannot be overstated.  I still balk at loading the monster, since obviously I have no concept of the term “full dishwasher”.  I insert the glasses where the pans should go, and the plates take up twice as much space as necessary.  The pans?  Well, don’t get me started on that!  Needless to say, the Lovely Lady has graciously agreed to take the responsibility for this task, leaving me to rinse the dishes and place them on the counter, ready for her puzzle-solving abilities in fitting them in.  Why do I rinse the dishes (essentially washing them before washing), when we’re told that dishwashers clean them quite adequately without the added step?  Because it’s a lie, proven by the spots and little stuck-on particles which remain if they are not rinsed.  So, whether it’s considered “green” or not, I’ll continue “washing dishes” before they’re actually washed.  You’ll thank me, if you’re ever lucky enough to be invited over to enjoy one of the amazing dinners for which the Lovely Lady is famous.

One day when you have the time and you walk into the music store, finding me at my workbench restringing my umpteenth guitar for the day, and are foolish enough to ask what I’m doing, don’t be surprised if I answer with the foolish words, “Washing dishes!”  Well, ask a silly question…

“A question that sometimes drive me hazy; Am I, or are the others crazy?”
(Albert Einstein~American physicist~1879-1955)

“Can a mortal ask questions which God finds unanswerable?  Quite easily, I should think.  All nonsense questions are unanswerable.”
(C.S. Lewis~British scholar and novelist~1898-1963)

Growing Pains

“It will grow out,”  I hear the words from the Lovely Lady’s lips as she talks on the phone with my daughter.  The pictures posted  earlier that day told the story.  Two boys, believing that they understood what their younger sister’s hair should look like, found the scissors and took care of the job themselves.  The result was not the picture of beauty they had envisioned.  To say that their mama was unhappy would be a slight understatement.  The little girl had spent two plus years growing the crop of hair she had and still had not yet had her first hair cut.  It was finally to the point that a barrette could be placed on the side of her head and elicit comments about the beautiful girl and her pretty hair.  Now, the uneven sides were joined by lopsided bangs and if you looked at the back, the scalp could be seen in places.  I think even Grandma may have had tears in her eyes as she listened to our dismayed daughter describe the fiasco.  It was a disaster.

What is it about hair that elicits such emotion?  My generation grew up fighting our parents constantly about the length and style of hair.  I remember a time when one of my brothers was angry enough to consider running away one night after a run-in with our father over hair and its acceptable length.  I even remember one of my most embarrassing moments which was precipitated by a bad haircut.  I realize that the picture included with this post shows what also should have been an embarrassing hair style (to say nothing of the amazingly fantastic slacks), but it was what I wore most of my years in school.  The haircut I’m remembering actually occurred very soon after this picture was taken.  I grew up with my parents cutting my hair, so this one was to be just like the multitude of cuts I had received before.  Dad must have been at work, so Mom took her turn with the barbering chores this time.  As she cut, she was careful to leave enough at the front that it could come down almost to, but not quite in, the eyes.  The problem came as she moved down from the top of my head to the sides, tapering the longer expanse on top to the shorter hair that would go down to the nape of my neck.  For some reason, she just couldn’t get the taper to come out on one side and the short area moved up that side further and further as she worked.  Finally, she said, “Well, it’s done.  Maybe a little worse than usual, but it’ll grow out.”  I took one look in the mirror and realized that it looked like she had laid a cereal bowl at an angle on the very top of my head and cut around it.  Long on top and immediately close cropped on the left side and a low fringe hanging down over the right.  There was no way I was going to be seen dead like that!

I returned to the chair I had just vacated.  “Cut it all off!”  I requested curtly.  Mom protested for a while and then complied.  The buzz cut had been a familiar sight on my  head in my earlier years, but the changing styles as I got older made that an unpopular option.  Nevertheless, it was what I requested this time and it was what I got.  In moments, all my hair laid in a circle about me on the floor and I was repenting my hasty decision.  I looked in the mirror, listening to Mom’s quiet reassurance once more, “It’ll grow out.”  It didn’t help any.

All I could see as I gazed in that unfriendly glass was the reception which was awaiting at school the next morning.  There was no doubt that the other kids would laugh.  My friends would be sure to pin me down and give me “nuggies” unmercifully.  Nuggies?  You know; when someone rubs your scalp roughly with their knuckles. Not only is it painful, but just the thought of the humiliation…Well, no matter.  I had a plan.  By this age, I had been wearing the “kicker” boots (pointed cowboy boots) for a couple of years, so I would just wear a hat to match.  I figured if I wore an old straw cowboy hat I had, no one would notice the haircut.  I had no idea!

In the morning, I stepped off the bus at the edge of the portico, where most students waited for the first bell to ring.  The concrete expanse was crowded and the hope that no one was looking was a false one as I crammed the old hat onto my stubbly head.  If I thought they would laugh at the haircut, that was nothing to the immediate reaction the ridiculous hat evoked.  The roars followed me back around the side of the building to the band room entrance, where I ducked in as quickly as I could.  Needless to say, the hat was relegated to the locker all that day and never made another appearance.  The wisecracks were endured, the nuggies borne and the following day, it was if the haircut had never happened.  How could I not know that’s what would occur?  What was all the angst about?

Isn’t that a picture of us all through life?  Every bad situation that comes up is the worst, causing consternation and stress.  Then when it’s past, we wonder what the fuss was about.  We jump the hurdle, the obstacle in our way and go on, stronger because of it, rather than damaged.  But, for some inexplicable reason, the next time such a circumstance is to be faced, we go through the emotions once again.  You would expect that we could learn from experience.  For some reason, it seems that we’re only really calm when it’s someone else going through it.  We glibly offer the words, “It will grow out”, “Don’t worry”, and the like, only to have them fall on deaf ears.  It appears that we each have to face our own embarrassments, our own hurdles, our own obstacles to get through to the other side.

That said, you may consider this my advice if you’re in such a situation.  It’s not original, but it bears consideration…Trouble will come to pass, but it will pass.  You will get through this.  Easy for me to say?  Don’t take my word for it.  “…Weeping may stay for the night, but joy comes in the morning.”  The words of the writer of Psalms give comfort and promise.  Bad haircuts aren’t life threatening illnesses; they aren’t the pain of separation.  But they do give us a clue as to the nature of our lives.  It will grow out.

“But that’s not all.  We gladly suffer, because we know that suffering helps us to endure; and endurance builds character, which gives us a hope.”
(Romans: 3: 4.5)

“Expect trouble as an inevitable part of life and repeat to yourself the most comforting words of all:  this, too, shall pass.”
(Ann Landers)

Sight for Sore Eyes

She took my glasses.  “It’s going to be about forty-five minutes, Mr. Phillips,” came the warning.  I was prepared for a delay, so I took my seat in the waiting room.  I used to spend this time reading the already-worn magazines which are always hanging around reception areas, but today as I bided my time, I pulled out my Swiss-Army phone to check my email and the auction I was running on Ebay.    That didn’t take long (slow day for both emails and the auction), so the Solitaire game, always a welcome time-waster when no other alternatives are available, popped up on the screen. 

I was in the optometrist’s office to pick up my new lenses, probably long past due, given the changes in my eyesight over the last couple of years.  Since I’m too cheap to buy new frames if there is any wear left in the current pair, they were cutting the new lenses to fit the old ones.  I could hear the machine back there, grinding or cutting something.  After awhile, the optometrist, an old acquaintance of mine, came out and sat in the chair next to me just to talk.  We gabbed about children, and old times.  Doc was an umpire years ago when my son played Little League, giving opportunity to all kinds of jokes about glasses and bad calls in the ball games.  We just sat and remembered “way back when” and then he was gone again to check on the progress.

“Come on back, Paul,” he called out, directing me to a seat in the fitting room.  “She’s just going to get them cleaned and then we’ll make sure they’re okay.”  I sat where I was directed (again) and waited…and waited…and waited.  Finally, he walked into the room and told me what the delay was about this time.  It seems that when the lab makes the type of bifocals I wear, they have to mark them to make sure the optometrist aligns them correctly when cutting them to fit the frames.  Otherwise, I might be looking cross-eyed to use the stronger magnification needed to read these days, instead of looking out the bottom of the glasses.  This time, they had marked the lenses with a marker which wouldn’t wash off.  Try as they might, two dots remained on each lens.  They cleaned them with normal glass cleaner, and then still stronger liquids; finally placing them in an autoclave to see if the steam would remove the marks.  It didn’t.

The young lady came out with the glasses in hand to show me the marks, asking half-jokingly if I wanted to just go ahead and take them as they were.  We talked a few moments about how the eyes would adjust to the marks and after awhile, would not even recognize that they were there.  I declined, at which time she replaced my old lenses in the frames and handed them back to me.  “We’ll send them back and make them right this time,” the girl at the desk told me as I left.  I assume that I’ll wait another forty-five minutes the next time they call me back.  But hey, at my age, I’ll take all the breaks I can get.

The lady’s comments got me thinking, though.  I remember that my mom used to look at me as I came home from school and ask, “How can you see through those things?  They’re filthy!”  I would remove the glasses and look at them from a distance; acknowledging that they were indeed, filthy.  The odd thing is that I never noticed the filth.  I would start out the day with clean lenses, accumulating dust and grease gradually as the day progressed.  Little by little, my vision was obscured, never being noticed at all.  But, when I cleaned them!  Wow!  The world became clearer and so much more well defined.  Obviously, the world hadn’t changed, so it could only be that I was just looking at it differently.

How’s your vision?  Have you purposely bought a distorted picture of reality?  Or maybe you’ve just got a build-up of filth from years of being out in the elements.  Either way, you’ll be amazed at how very different the view really can be.  Sometimes blindness needs a miracle touch to give sight.  Other times, we just need to employ the tools we’ve been given and clean the lens.  Either way, it’s a great perspective when unobscured by the grit and grime of doubt and cynicism which are thrown into our faces daily.

I won’t be buying the defective lenses this time.  You might remind me to clean the new ones once in awhile, though.  Fuzzy is okay for teddy bears, but not when I’m looking at your smiling face!

“I can see clearly now, the rain is gone.
I can see all obstacles in my way.
Gone are the dark clouds that had me blind.
Gonna be a bright, bright, sunshiny day.”
(Johnny Nash)

“They are blind guides leading the blind, and if one blind person guides another, they will both fall into a ditch.”
(Matthew 15:14)