Complaint Department

I’m doing my best not to use this forum to vent my frustrations, but there are some days when I come dangerously close to losing the self-control on which I pride myself.  This may be one of those days, so read on at your own risk.

Last night, I wrote a long diatribe about musicians who abuse their instruments and, upon re-reading it, decided not to unload like that on innocent bystanders.  So, that composition went in with the other drafts, material written, but waiting to be edited into a finished product suitable for consumption by casual readers who may or may not share my passion (or obsession, if you wish).  After that exhibition of restraint on my part, today I faced a day of pretty intense stress generated by customers, mostly not physically present, which stretched my patience nearly to the breaking point.  So if it seems that I’m complaining a bit in this little essay, it’s probably because I am. 

After a day jam-packed with other folks’ problems, I often find myself overwhelmed emotionally, unable to unwind or relax easily.  I really can’t explain it, but I guess I’m just a southern boy, needing to take life a little slower, calming down a bit between crises to keep on an even keel, but today, there was no possibility of that.  As I explained to a curious onlooker this afternoon, it was one of those occasions when it seemed that every person I helped “long distance” wanted a personal favor, with the expectation that I could accommodate every one of them.  “Can you ship this overnight for the same price as the standard shipping?“…”The Post Office lost my package.  Will you call them for me?”…”Can you play a demo over the phone for each of these six songs?  I’m not sure if they’re exactly what I want.“…”Can you stay on the phone a minute?  I have to go next door and get my credit card.“…and on and on, everyone wanting another piece of me.  On days like this, I often look at the Lovely Lady and ask, “Please tell me again…Why do I love my job?”

When a workday like this is over and the din subsides, I like to consider each of the interactions and determine whether my goal to serve each of them efficiently and with a servant’s heart was reached.  There was only one outburst on my part today  and it wasn’t directed at a customer (although it was caused by one).  I have apologized to the Lovely Lady and I think all is forgiven.  Overall, it was a successful day.  To my knowledge, each of the culprits, er…I mean customers, was satisfied with the outcome.  Tomorrow’s another day, and we’ll do it all over again.  When I consider the result, mostly I’m pleased.  Pleased, because my goals were generally reached and because I really do love what I do.

But it took one of my face-to-face interactions today to bolster my belief that I’m right where I need to be.  In between the two phone-lines’ jangling interruptions and the distressed email messages coming in and reassurances going out, a young lady walked in with an armful of guitar-shaped-objects.  I could see at a glance that the 3 instruments were all useless, unrepairable specimens.  But, as I talked with her, it was also obvious that she was in trouble financially.  As is so often the case, cash changed hands and the young lady was able to walk out with her pride intact and gas-money in her pocket, leaving me with the armful of GSOs to add to my growing collection.  Maybe it’s time for some house-cleaning…  

In the midst of a very stressful day, the Lord knew I needed a reminder to quit feeling sorry for myself.  I am incredibly blessed, with folks I can serve, work to do, and all of my physical needs provided for because of it.  So often I just need that kick-in-the-pants to have my focus shifted from my contrived problems to real issues that others face day in and day out. 

So, just ignore my complaints in the early parts of this note.  I’m doing okay!  The days really are filled with blessings and opportunities.  But, some day, I am going to unload on you about how I feel about people who abuse their musical instruments.  There’s just no excuse, what some unthinking….Yeah alright, another day…

“Do nothing out of selfish ambition or vain conceit.  Rather, in humility value others above yourselves, not looking to your own interests, but each of you to the interests of others.”
(Philippians 2: 3,4)

Terror in the Dark

The Christmas parade has to be one of the best events in our little town.  People show up hours ahead of time to guarantee a spot on the route, the churches and businesses spend countless hours and not just a few dollars on the beautiful floats, and the candy flows like water from the parade participants to the children lining the street.  What’s not to like about a Christmas parade?

It was all wasted on the next to the youngest grandchild this year.  She was okay for the first set of police cars, who momentarily triggered their sirens as they passed, and the first few floats weren’t too bad, but after the third or fourth fire engine with sirens blaring came by, she had had enough.  “Me scared Christmas parade!”  were the words which accompanied the sobbing, so the beautiful girl came in to sit with Grandpa and watch the activities from the sofa in the living room, safe from the racket, the unfamiliar people, and the shadowy forms that moved in the dark, illuminated only by the flashing beacons on the emergency vehicles and the twinkle-lights on the floats.  Not that Grandpa was complaining, mind you.  I had elected to stay inside, the cold air having activated a minor episode of breathing problems earlier in the day.  So, her company was welcome, even if her conversation wasn’t completely intelligible to my untrained ears.

Knowing that she was missing out on the excitement and the distribution of candy and balloons, I suggested venturing back out a time or two, only to be met with the original plaint of “Me scared!” and the hint of approaching tears.  So we were content to sit and view the scene, waving to the costumed children and adults on the passing floats and commenting on the changing vista, from dancers, to tractors, to more fire engines.  I’ve watched the parade from the press of the crowd enough times to know that our perspective this time was tame and unexciting, but it was all the frightened little girl could manage tonight.  Her brothers and sister finally came in from the cold, bubbling and excited about what they had experienced, but this little one was happily naive, not interested in the joy she might have missed, but only in the fear averted.

We laugh at the unreasonable fear of a toddler, but I wonder what we are afraid of from our advanced and allegedly intelligent viewpoint.  We live our lives, many times paralyzed with fears which we can’t admit to ourselves, much less to each other.  The list of “phobias” is seemingly as endless as it is ridiculous, from chronomentrophobia (fear of clocks), to phalacrophobia (fear of becoming bald), to xenophobia (fear of strangers), with a host of other irrational fears in between.  Even those of us who don’t suffer from these fears, labeled as extreme, have things which we fear and keep to ourselves, things real or imagined which keep us from achieving our potential, which cause us to view life from the safety of the couch, never venturing into the street to experience life where it really happens.

I have spent the better part of my life terrified that people wouldn’t like me.  I don’t mean the manufactured me, the contrived man who usually stands in front of customers, or acquaintances, or congregations in church.  I mean that I’m afraid they won’t like the real me, the me I know myself to be, warts, scars, and all.  In part, writing is a way for me to open the curtain, little by little, on that person.  The fear that has kept me from doing that before is the same fear that the “Great and Powerful Oz” demonstrated in the Wizard story.  I’m afraid that you’ll realize that I’m a humbug, a fake, and will no longer respect me.  Look at the great phantasm, the contrivance, who inspires respect, awe, and an expectation of  predictable outcomes.  Pay no attention to the little, terrified flimflam man behind the curtain! 

My sister asked me the other day if I plan to reveal every embarrassing story about myself.  While the truth is that I won’t be disclosing all, I intend to keep telling the ones that, within the bounds of good taste, expose how I got to be who I am.  There are a number of my experiences which would implicate others who haven’t given permission for me to pull aside the curtain for them, so they’ll remain untold.  But, for all of us, the person we are becoming is shaped by our life experiences and our spiritual journey.  So, this is me, peeking through the picture window, giving you a glimpse of the real me and getting up my nerve to go out onto the street, into the noise and turmoil.  I fully expect that the process will take quite some time, but for now, it’s a start.

With the little girl, I’m still declaring with quivering lips, “Me scared!”  And like her, I have Someone with strong arms and a patient heart, who is ready to comfort and hold me until I’m able to face the dark, scary world.  He’s there for all of us.

“Not half the storms that threatened me 
     E’er broke upon my head,
Not half the pains I’ve waited for 
     E’er racked me on my bed.
Not half the clouds that drifted by 
     Have overshadowed me
Nor half the dangers ever came 
     I fancied I could see.”
(Anonymous [with thanks to my brother, Aaron for the reminder])

Limited Options

“Failure isn’t an option.”  I have to laugh every time I hear the statement.  It most certainly is!  Not a good option, mind you, but a very real option.  The fact that you choose to believe (or choose to claim to believe) the statement doesn’t change reality.  We always, always, have the option of failure looming right ahead of us.  It’s the fear of every successful person, the motivation behind every driven man, and the nightmare of every student who ever stood up in front of a class to give a presentation.  I can also tell you, and I know this by experience, a dose or two of failure is not always a bad thing.

Many years ago, the local university was doing a production of the musical “Brigadoon”.  I was asked to play the horn part in the pit orchestra, I thought , because I must be the best horn player around.  I now actually suspect it was because everyone else with more intelligence declined.  I was excited to be involved.  Who wouldn’t be?  Great music, sung by some very good vocal majors, as well as some great acting….Well, there was great music anyway!

We had rehearsed until even the musicians knew the spoken lines by rote, the singers were prepared, the instrumentalists practiced up, and then came opening night.  My first experience in a genuine pit, initially viewed as an adventure, became an ordeal not very high up on my list of favorites.  The acoustics might be favorable for the auditorium, but not so for the players themselves, to say nothing of the comparison noted with any number of fish products marketed in tin cans.  So you can’t hear what you need to hear, nor do you have any room for movement, and there’s always the potential for losing an extremity if the trombonist moves her slide from seventh position back to first too carelessly.  Even with these issues, I was doing fine until the beginning of one of the male lead’s solos.

What was supposed to occur was that the horn (that’s me!) would sound the C an octave above Middle C as a clear starting note, and the star would begin to sing “Almost Like Being In Love”.  What actually occurred was that the horn (that’s me!) sounded an E an octave and a third above Middle C, leaving the unhappy singer to start a few notes high and then make an abrupt correction when it became clear that he had been led down the primrose path.  In my defense, you should know that the harmonic qualities of the Kruspe wrap F/Bb Horn do not make it conducive to playing this particular C note right out of the blue, especially using the trigger/open combination for fingering.  The horn wants to play a different pitch…Well…okay.   It was nobody’s fault but my own.  You may well understand that there was one horn player who was wishing the pit had been dug just a bit deeper.  I would have loved to find a hole beneath a hole and hide in it.  At least the audience couldn’t see me, but I guarantee, the conductor could.  And he was looking!  Well, not exactly looking…Glaring might be a better description.

I didn’t hang around for any socializing afterward.  I really didn’t want to hear or participate in any of the conversation, either with other musicians or with the cast.  But, as I walked out of the practice room after putting away my horn, I couldn’t avoid hearing the male lead saying, “…horn player…mumble, mumble, mumble…needs to get a clue!”  Did he think I didn’t know it?  I was well aware of my shortcomings that night!

I would have gladly never entered that pit again, but this production was running for two more nights!  I thought maybe I could pretend to be sick and let them get someone else to finish up, but that’s just not my style.  So I went back and faced the music (pun intended).  I didn’t go back empty-handed though.  I “got a clue” in the form of a portable device which could have an earphone inserted and would allow me to hear the correct pitch before I attacked the beginning note on successive evenings.  Victory!  Being confident of my starting note, both nights went off without a hitch and by the end of the last performance, the lead male, whom I had feared would never speak to me again, was shaking my hand and talking about a fine performance.  Opening night was a vague memory, and we had overcome with two very good final presentations.

Failure is an option and sometimes a powerful motivator.  Confidence is important, but it is imperative that we know the possibilities and be prepared to face up to consequences.  If you fail (and you will), keep going.  You increase the likelihood of folks remembering your failures if you don’t go back and get it right (the way you knew you could) the next time.


“You may have a fresh start any moment you choose, for this thing we call “failure” is not the falling down, but the staying down.”
(Mary Pickford)


Forest…Or Trees?

Have you ever tried to see the hidden pictures in those “Magic Eye” 3-D books?  You know the ones I’m talking about…Those books filled with multi-colored pictures that have all sorts of repetitive designs covering the page.  You wouldn’t know that there was anything special about the pictures just to glance at them.  Actually, even to stare at them, sometimes, there is nothing special to see.  But, if you hold the book  and look at it in the correct way, the pattern disappears and shapes just seem to jump out at you, moving back and forth across the page as you move your head.  If doesn’t require special glasses;  It just requires that you know how to look, or more correctly, how not to look at the page properly.

I have spent long periods of time willing myself to see the images in some of these pictures, only to be stymied by my complete lack of ability.  Other times, I can look at the image, relax my vision and stare through it, only to have the 3-dimensional objects pop up instantly.  There seems to be no rhyme or reason to the procedure for me, just dumb luck, maybe especially that, in my case.  The Lovely Lady laughs at me and buys the contrivances of torture to lay out on the coffee table, knowing that sooner or later, she’ll find me staring into them, frustrated and shamed by this simple stunt which should be child’s play, but isn’t.

The old saw, “You can’t see the forest for the trees” actually doesn’t apply here.  If the point is to see the individual tree in a forest, you must focus on that tree.  In these “forests” of multi-colored patterns, you must let your vision relax, looking into the distance through the photo, and what you want to see at the fore-front just appears before your eyes.  Simple to say and know, difficult to achieve (for some of us).

Today, I was happy for the ability to see “through” a problem in a similar manner.  A customer came in this afternoon to have the strings changed on his guitar, a ten minute job at most.  He suggested an improved manner of wrapping the strings, since one had broken in an odd place, but as I loosened the remaining strings, I discovered a different part which was actually the culprit.  The plastic “bridge” at the top of the fingerboard, actually called the “nut”, was broken.  Easy to fix on a normal guitar…just remove the broken pieces and the old dried glue, select a new nut shaped at the factory and re-glue.  New strings installed and the customer would be off!  Unfortunately, this guitar is a custom built instrument, which the builder had endued with some odd features.  The unusual “zero-fret” required that the nut be lower than normal and the fact that the nut was about one-fourth of the normal thickness from front to back was completely baffling.  There was absolutely no product I could imagine which would work to replace the broken part.  I was buffaloed.  And, I was way overtime on the project!

What I wanted to do was hand the guitar back to the owner and tell him to take it back to the maker.  He wasn’t having that at all.  “You’re the master luthier,” he encouraged, a description which coincidentally, bears no resemblance to the truth.  I’ve never built a guitar in my life and have been dragged to the repairman’s bench kicking and screaming all the way.  But his statement made me think.  Knowing that I wasn’t actually the one responsible for this mess, I quit concentrating on the problem part and the necessity for me to get it repaired right now.  I stood with my eyes staring unseeingly at the guitar, thinking about the fool who had designed the guitar.  As I contemplated, I considered the notion that no one fabricates what can be purchased cheaply, and all of the sudden, my eyes narrowed and I saw…a modified, factory-cut bridge saddle (albeit, shortened and slotted), where a moment ago I was seeing the oddly designed (now broken) nut.  This fool wasn’t a fool at all (well except for a design flaw or two)!  He used the parts he had at hand.  True, it had been filed a little here, and cut a little there, but it was from a readily available and cheaper part than the professionally-made nut.  And in my own shop, a few moments later, having cut down and slotted one of my bridge saddles, I was installing the new strings and tuning up the instrument, much to the delight of both the owner and myself.  The Lord knows that I really didn’t need another repair project to add to the growing stack, which, as my sister descriptively quotes, “Heavy, heavy, hangs over my head.”  Therefore, I was absolutely delighted to complete the job and move on the the next item in my dizzying itinerary for the afternoon.

Why is it that we sometimes have to look past our problems to see them clearly?  Like the three dimensional photos, the harder we try to find it, the more elusive the solution becomes.  Why do the issues seem so intimidating when we concentrate on them, but are easily solved when we relax and quit worrying?  Maybe it’s because the real problem is in having the wrong focus.  Maybe by looking through, past the dilemma, we actually see the Maker, the Master Designer and so, see the simplicity of the design.  And, I’m fairly certain that this Builder is no fool, and as one kid said, “He don’t make no junk!”

“In every life we have some trouble,
When you worry, you make it double,
Don’t worry, be happy…”
(Bobby McFerrin, American songwriter, singer)
[thanks for the reminder, Becky!]


How Embarrassing!

My friend, Becky, says she told her kids today about the embarrassing things that happened to her when she was a kid.  I read her humorous description and jokingly rebuked her for giving them ideas.  Without question, from my perspective, most of the embarrassing moments in which I have found myself entangled in the past were webs of my own weaving.  As I thought about what her conversation might have entailed (she did give a hint or two), my mind was flooded by my own jumbled memories of childhood.  Any of you who regularly read my run-on, rambling writings know, I have shared quite a few of my early memories in the course of the last few months, but there are some stories which should probably be left in the dust-bins of the past, lids tightly affixed, to insure that the embarrassment does not once more overwhelm.

And, although I’m sure that some of you would prefer that a revealing look at my socially backwards past be forthcoming, for tonight, suffice it to say that there is enough material for a very long series of articles.  We’ll leave all of that material intact, so if you had expectations of a tantalizing expose’ of what makes Paul tick, you may want to go back to work for the duration, since that probably won’t be in the offing.  At this juncture, I also should admit that I’m not much of a believer in repressed memories.  My clear recall of so many disturbing events must be the proof against such fanciful theories.  Surely there can’t be any other, more humiliating memories still to be recalled in future moments of emotional distress or flashes of epiphany.  So, the storehouse of historical material is propitiously, for the reader at least, limited in volume.
 
What I am deliberating tonight is the way in which these events shape who we become, or more precisely, who we are becoming.  As I contemplated the profusion of samples of mortification in my history, I realize that each of them still impacts me in a very real way.  Most of them are filed away, thankfully for me, in the “what not to do to your kids, grand-kids, or friends” category.  There are others which fall under the category of “stupid is as stupid does”.  I’m guessing there are also one or two which might fall under the “I’m still a little bitter about this” heading, but I am grateful that, as my life experiences catch up to those of the adults who were involved so many years ago, I understand them and their actions so much better.  I’m still a little mad, but just a little sympathetic too.  My guess is that I’ve participated as an “embarrasser” on occasion, too.

I know folks for whom the embarrassing moments were overwhelming, progressively causing character changes which ensured even more embarrassing moments.  Eventually, introverted, painfully shy, and withdrawn from social contact, although many of these people are incredibly gifted, they live out their lives privately, the boundaries drawn ever closer to guarantee that they will never be abashed publicly again.  For some, a growing number it seems, one particularly embarrassing moment can be the proverbial “straw” which overloads the already demoralized emotional system, leading to a catastrophic event, like suicide or even murder-suicide. In these cases, the results are devastating to those left behind to deal with the chaos.  The sorrow (and anger) I feel when lives are ended for incredibly stupid reasons is beyond what I can put into words.  Suffice it to say that each one of us who has lived through these humiliations and recovered, owes a debt of support and love to those within our influence who suffer the same stress and confusion.  Look for them; Seek them out.  They will almost certainly not seek you out, but they’re in front of us on a daily basis.  One life repaired may mean hundreds, even thousands salvaged later. Is that an exaggeration?   I don’t think so.  History is rife with examples of “failures” who rose from the ashes of public humiliation, only to overcome and surmount their circumstances, influencing untold numbers of individuals in the process.

Whew!  What is it about supposedly light-hearted subjects that makes them so rebellious?  I started writing this with the intention of having you rolling on the floor by this point, only to realize that embarrassment isn’t quite as funny as we’ve been led to believe.  By now, I’ve figured out how to laugh at my own and put it in perspective, and I think that’s the correct personal response, but I suggest that we treat our fellow human beings’ mortifying moments with a little more class and a lot more respect.

Okay, since you suffered through the entire monologue with me, one piece of embarrassing ammo for you to use against me…When I was in second grade, I awaited the opening of Christmas presents at the class party with incredible impatience because there was an extra present, beautifully wrapped, under the tree with my name on it.  The eyes of the entire class were upon me expectantly, as I unwrapped the package.  What beautiful gift awaited me?  Was it the ubiquitous book of Life-savers or maybe a new volume of the “Land of Oz” series (I loved reading)?  Imagine my chagrin when there was nothing in the package but all my trash, taken from my messy desk while I wasn’t around and wrapped in a stunning package, I’m guessing as a moral lesson against the dangers of slovenliness.  I still don’t know whose idea it was, but it sits in my mental file today, a lifelong reminder of how negative lessons seldom yield the result we expect.  Well, as I’ve admitted before, all you have to do is look at my desk today to realize that.

“Humility is the only certain defense against humiliation.”

Routine Isn’t Necessarily Routine

Things change.  On Wednesday, we enjoyed seventy degree temperatures with the sun shining, but late tonight the severe thunderstorms have rolled through, a precursor of the wintry mix and high in the thirties predicted for Thanksgiving day.  I want yesterday back!  I’ve heard numerous meteorologists talk about the departure of the beautiful weather, and seen countless deprecatory posts about it via the online social networks, but I’m fairly certain that no one I know will be rewinding the film, unraining the rain, unflashing the lightning, and uncovering the sun for today’s weather.  We’ll endure the cold and whatever precipitation comes from sky, simply because the change in the weather is inexorable, asking no one’s permission and concerned about no one’s opinion.  Change happens in spite of our wishes or hopes and we learn to live with it.

I admit, I’m a creature of habits, from my bedtime, to my work routine, to the type of toothpaste that I brush with.  We are comfortable with routine.  We find a solace in sameness, which shifts in the pattern disturb.  We equate routine with normalcy and change with upheaval.  When presented with a choice, invariably, I will choose the former.

But the fact is, all of life is about change.  From the cradle to the grave, our existence is marked with revisions and transformations.  And all of our life, we resist it.  The little baby would be perfectly content to lie in bed and be changed, and fed, and pampered, but we urge him on.  We hold the bottle just out of reach so the child will begin the radical undertaking of moving his hands toward the bottle to bring it closer.  When the baby is ready to walk, we move away from him to encourage him to put one foot in front of the other.  And, he follows, complaining all the way, whimpering for us to put things back like they were.  Oh, once the steps are taken and the pain of the transformation from crawler to walker is passed, he embraces the new routine and can’t be stopped, but he has to be pushed and prodded every step of the way right out of the cradle and into the great, big world.  And the process never stops.  Some of us embrace change more than others, but there still must be a strong motivation.  Thrill seekers choose the path they take because, at some step of the way, they became accustomed to the rush, the jolt of adrenalin, and they are pushed to bigger and better activities simply because the addiction demands it.  All through our lives, we move only because some strong force give us the impetus to do so.

The first of Sir Isaac Newton’s Laws of Motion, the Law of Inertia, plays a big part…“Things at rest tend to stay at rest.  Thing in motion tend to stay in motion.”  We’re not all that different from all other things in nature.  We want to sit still!  Fan motors require a capacitor (simplistically, a power boost) to get started, even if they can run for hours without needing any stimulus beyond the regular motor turning.  It takes much more torque and therefore, more fuel to get a car moving than to keep it cruising at a constant speed.  We humans are a lot like that, maybe not quite as simplistic, since our motivators aren’t always physical.  But once we get moving and are kept properly motivated, we’ll keep moving for as long as the motivation is appropriate.  Of course, we also know from science that there is no such thing as perpetual motion.  Everything eventually slows to a complete stop once the energy source has been removed. 

What’s the point of this science lesson?  You might well inquire.  Today is Thanksgiving, a day of both feverish activity and, later on, of an almost universal comatose state (for most adults anyway).  In the morning, we rush around in preparation, moving tables, cleaning the special dishes, cooking, and tasting (I like that part!) and setting the table until it seems that it will buckle under the burden.  The motivation is the anticipation, the expectation of the feast to come, shared with family and friends, mixed with the expressions of gratitude and the companionship of kindred spirits who understand that the bounty we enjoy comes from above.  One of my favorite quotations from the Bible comes from the book of James 1:17…“Every good gift and every perfect gift comes from above, coming down from the Father of lights.”  Together at the meal we enjoy collectively, we celebrate His bounty in every way.

Of course, what follows is also proof of the science lesson, since most of us will find a place to settle, some in the den with the television, some in various seating (or reclining) arrangements throughout the rest of the house, but all of us settle in.  The motivation has faded, the contentment of being stuffed (much like the turkey was earlier) ensues, and the juggernaut comes to rest, having expended its energy, and is satisfied to remain stationary for the time being.

Yes, change is inevitable, but today, I wish to speak for the ebb and flow of traditions, the joyous celebrations of gratitude, of family, friends and of rest after labor.  May your commemoration of thanks be blessed with His presence!

“There is a certain relief in change, even though it be from bad to worse!  As I have often found in traveling in a stagecoach, that it is often a comfort to shift one’s position, and be bruised in a new place.”
(Washington Irving, American author, 1783-1859)

When I Grow Up…

I’ve said for years that I’m not still not sure what I want to be when I grow up.  When I was a teenager, my Grandmother asked me the question and I answered, “I want to be a bum.”  As I contemplate that, now years older and having attained the bare minimum of wisdom that comes with my advancing age, I’m astounded at the arrogance of youth.  What I thought I said was that I wanted to have an easy life.  What she heard was that I had no work ethic and would be happy to live on handouts and welfare.

My grandparents had struggled to make ends meet in a dying town in southern Kansas at the end of the dust bowl days, until they decided to try their luck in California.  Packing up their three kids, my mom and her brother and sister, they made the trek out to San Diego and put down roots there, working hard to make a good life for their family.  After that hardship and years of struggling to provide for a better way of life, I imagine that years later, it was a blow to hear one of their grandsons declare that all of it was less than nothing to him.  When I really call my childhood to remembrance, I don’t recall my mom talking much about her roots, so I probably wasn’t aware of the slight to Grandma, but it might not have changed anything.  I was young and no one could tell me anything.

But, my parents did a few things right (maybe even more than a few) and one of those things was to instill in each of their children the desire to work, to be productive.  We all worked from an early age, not necessarily to get things, although that was part of the drive, but mostly to achieve the satisfaction of doing something constructive.  Funny, I’ve always thought of myself as a bit lazy, but all my life from age 12 on, I’ve been working.  It was nothing more than delivering papers at first, but this was in an age when most of the other kids were going to club meetings and watching Batman after school, or at least that’s how it seemed to me.  From then on, whether part-time or full-time, I’ve been employed.  From pharmacy delivery-boy, fire & safety installations and repairs, washing pots and pans, and making donuts,  I worked.  It was only after we had owned our music store for several years that I realized that there was not only the reward of the paycheck, the financial gain, but there was another reward for the work ethic.

Emotionally, we are fashioned to accomplish tasks and reach goals!  We observe this all our lives, starting with the little physical things; rolling over, holding up our heads, crawling, walking, etc.  The reward is a new-found freedom, but also the praise from the adults in our lives, urging us on to bigger and better tasks, swimming, riding bikes, reading, writing, sports, music, and on and on.  The list is endless, but always, we are driven by the emotional need to achieve and also to be rewarded.  While we say things like “virtue is its own reward” and in our heads we might believe it, in our hearts, we know that we need more.  We all work better if we get an “atta boy!” or “atta girl!”  The pats on the back don’t put food on the table, but they sure put a cache in the storehouse for a rainy day.  The monetary reward is soon spent, it soon dwindles into an empty memory, but the praise of another stays with us, to be taken out, sometimes many years later, and to brighten a dark day in the light of the brilliant blaze with which encouragement and acclaim shine.

I’m aware that our society is rife with false praise.  I see our children being given awards just for showing up, and every team, not just the victors, being given trophies and I realize that excellence is being cheapened.  When the reward is the same for all, there is no longer any motivation to achieve and excel.  But I also know that the more genuine praise is heaped on, the harder we work.  I love it when a customer takes the time to email me with a word of thanks, or telephones just to say, “Good job!”  It drives me to do even better, to raise the bar to greater heights, and that’s how I think it should be.  So, don’t be afraid to offer praise where it’s due.  Tell your waitress or waiter “thank you” and leave them a bigger tip if their service has exceeded your expectations.  If your pastor, or teacher, or even the janitor has over-achieved in your book, tell them!  They’ll appreciate the pat on the back and you’ll reap the future benefit even more. 

Do I think that we should only labor for the praise of others?  No, it’s a fringe benefit, secondary to actually accomplishing what we set out to do.  In addition, if we labor as if the work is for our Maker, we’ll toil on without any praise at all.  But, the aptly spoken word, offered at the proper time, will give encouragement and provide fuel in the tank for future accomplishments.  As our God encourages, why wouldn’t we?

And the bum thing?  I’m having too much fun now, so it’s not going to happen.  I think maybe even Grandma would be pleased…

“Well done, good and faithful servant! You have been faithful with a few things; I will put you in charge of many things. Come and share your master’s happiness!”
(Matthew 25:21)


“A little praise is not only merest justice, but it is beyond the purse of no one.”
(Emily Post, American authority on social behavior)

When Good Enough Isn’t (good enough, that is)

“More spot-putty…”  Those hated words came easily to my brother-in-law’s tongue, but fell on my ears like a school-days detention bell, signaling the beginning of an extended stretch in the miscreant’s study hall.  I knew we were in for more drudgery, more physical labor, and more delays.  And, to be quite honest, I wasn’t feeling up to the task.  I have said many times that I’m basically lazy and I constantly try to prove it, but it seems that someone is always holding my nose to the grindstone.  And so it was again.  We were reviving an old car, pulling it from the brink of annihilation, but we had been at the job for many evenings and weekends, hours and hours of labor, and I was tired.  To my eye, the body panels were straight.  Certainly when compared to their previous state, they were perfection incarnate.  At least, that was my take on the subject, but my brother-in-law didn’t see it that way.

Perfectionists are a pain.  They are never quite satisfied, never happy with the result, always looking for one more tiny imperfection with which to find fault.  I had had it with my persecutor’s nit-picking and the words burst out without my permission.  “As far as I can tell, it’s perfect.  It’s my car and I’m ready to get it painted.  It’s good enough!”  It was many years ago that the event took place, but I’ll never forget the reply.  “No.  It may be your car, but the bodywork and paint job are going to have my name on it.  It’s right when I say it’s right.”  As much as I hated to admit it, the man had a point.  We started mixing more spot putty to level the tiny imperfections only he could see.  As I look back, I’m still astounded at his patience and attention to detail and my own inability to see the importance of the minutiae when it came to the finished product.

 My Grandpa’s old car, a rust-bucket if ever there was one, became once more a beautiful piece of machinery, no thanks to me.  The automobile is not with us anymore, having succumbed to time and an era when cash was not readily available for making necessary mechanical repairs, but the memory of the years we enjoyed it lives on.

When I think of the car and my learning experience as we toiled on it, I realize that the precept I gleaned that day has stayed with me.  Most of the time now, I’m reluctant to allow repair jobs to leave my business without me being perfectly satisfied with them.  I no longer am quick to say, “That’s good enough.”  Instead, I find myself looking at the rest of the instrument, adjusting the string level, setting the harmonics, when all I’ve been hired to do is replace the strings.  “But, my name is going to be on it,” is my common response to the urging to hurry up and finish the job.  The owner may tell their friends that I worked on that instrument and I want it to reflect my principles.  There is no such thing as “good enough.”  There is only a finished job or an unfinished job.  It’s not true in all areas of my life, but I’m doing my best to make it that way.

There have been other examples, not so commendable, of this precept, which have also aided in the learning experience.  At one time, before I owned the store, we had an itinerant instrument repairman, who would come by the shop one afternoon every two weeks and take care of any jobs we needed to have done.  Doc didn’t have what you would call finesse, bending keys mercilessly to make adjustments, forcing screws into sockets with different thread patterns, and making some of the worst-looking solder joints I have ever seen.  Oh, the instruments played when he got through…they didn’t dare not play!  But, this method of making things work, sans craftsmanship, earned him a bad reputation, especially within the music repair business.  I remember being in a different repair shop with two of the technicians talking about a certain clarinet.  “Doc has been working on this one,” said the one.  “Oh, how can you tell?”  queried the other.  “Well, the chain saw marks are still on it!”  came the not-quite tongue-in-cheek reply.  Evidently, “That’s good enough” actually isn’t when it comes to a reputation for excellence.

I’ve got to admit that sometimes I feel like my old car, though.  I’m going along contentedly, confident that I’ve learned life’s lessons and am accomplishing things in the proper manner, but still I keep getting scraped and sanded, holes being filled with spot putty, and more sandpaper being used.  Somehow, I’m imagining that God is saying, “My Name’s on this one.  It’ll have to be better than this…”  The process isn’t always comfortable and I certainly would like for the paint to go on, but I have a feeling that the shiny, finished product is still quite some time off.  The old saying is certainly true in my case, “God’s not finished with me yet.” 

“If something is exceptionally well done it has embedded in it’s very existence the aim of lifting the common denominator rather than catering to it.”

(Edward Fischer)

Give me a chance to catch my breath

The problem started about three or four years ago.  Most people I know with this affliction have it when they are children and then it lessens in severity as they get older, but leave it to me to wait until my waning years to acquire an infirmity that I should have outgrown instead of grown into.  I have asthma.  Oh, not the full-blown, struggle to inhale, think you’re going to black out, wheezing asthma, but enough to cause shortness of breath and an annoying tight cough, which can’t be relieved by regular cough medicines.

I’ve got my father to thank for it…well really, his father…come to think of it, I shared it with my son too, so there’s enough paternal blame to go around on this one.  Heredity seems to have played its part here.  My father had to take an early retirement due to respiratory problems brought on by allergens in the workplace.  Long before that, his dad (my Grandpa Phillips) was stricken with emphysema, a lung disease far more serious than my touch of bronchial asthma. 

I thought about Grandpa today.  I had helped the Lovely Lady with a reception for a friend of ours and was carrying boxes out to the car.  The extreme change in temperature from inside the building to the frosty air outside, was enough to bring on another attack and before I knew it, I was straining to breathe.  I felt a kinship with Grandpa that I had never thought about before, as I saw him in my mind’s eye, struggling to breathe from the exertion of walking 10 feet across the room.  He would stop and lean against a table, or chair, or desk, with his chest heaving, the over-developed chest muscles forcing air in and out of the diseased lungs.  I must admit that as a child, I didn’t empathize well.  This was just how he had always been in my memory, and I assumed that it was his own fault.  Grandpa had been a heavy smoker, his brand of choice, filter-less Camels.  A he-man’s cigarette if ever there was one.  But for a person predisposed to breathing issues as seems likely, the habit was a slow killer.  I’m not a smoker and my problem doesn’t begin to approach the gravity of his, but just for a few moments this evening, I felt an empathy, a bond with my Grandpa that I never considered when he was living.  And, I missed him again.

Grandma and Grandpa lived across the street from me when I was a kid.  What a great blessing, to be able to grow up so close to your grandparents that you can run across the street and sit with them on the screened-in front porch, or maybe watch  an episode of “I Love Lucy” or “Gunsmoke” on television with them. Two channels on TV then, with the signal literally coming through the airwaves and being picked up by a pair of “rabbit ears” on top of the tiny black & white set.  Every time an airplane would approach the local airport (we were in the flight path), the static and wavy lines across the screen would interrupt the program.  But the best thing was listening to Grandpa tell stories about people he knew.  He loved to talk–even talked about talking…“So, I says to him, says I, …”, was one of my favorite phrases I heard him use when describing a conversation with someone else.  If I weren’t such a language snob, I would incorporate that into my own speaking.  Maybe it’s best to keep that as a memory instead.  But I think I get my penchant for story-telling from him and, from where I’m standing, that’s not a bad legacy.  The reader is free to agree or not…

The asthma won’t go away, but I carry an inhaler with me when it flares up and a couple of puffs on it usually relieve the symptoms within a minute or two.  I’m not happy to have the problem, but tonight, I’m actually a little grateful for the walk down memory lane.  We’ve all got memories that live in our heads and hearts; some sad, like Grandpa’s ultimately fatal affliction, but also some happy ones too, like my memories of life with him so close.  There are times when I think it would be great if all our memories were like the latter, but I’m reminded of a song I heard as a teenager that reminded us that hardships make us value the good times more; just as we cherish coming home because we had to be away in the first place.  I think memories are often like that, the bittersweet giving way to the heartwarming, actually making the happy occasions seem more bright.

Next week, we’ll celebrate Thanksgiving, another of the memory-fraught times of the year for most of us.  I’m going to be remembering my Grandpa’s dinner prayer as we approach this holiday.  “Our Gracious Heavenly Father, we thank thee for the many blessings which Thou hast bestowed upon us…”  When I was a boy, it was only remarkable in that the language never changed.  As an aging man, now a grandfather myself, the message of those words has lasted well beyond his mortal years and still resonates today. 

“Many blessings” indeed.

“To live in hearts we leave behind, is not to die”
(Thomas Campbell, from his poem “Hallowed Ground”)

“Sticks and stones may break my bones…”

“…but words will never hurt me.”  We know the children’s rhyme well.  I’ve even discussed the fallacy in an earlier note, with regard to harmful language.  By that, I mean hurtful words, spoken in anger or with hateful intent.  Tonight, my objective is not to continue in that vein, but to explore the other side of how words can be hurtful (at least to people like me). 

I’ve turned into a language purist, a word cop, if you will.  And, I am hurt by words.  I obviously don’t have a huge working vocabulary, so quantity is not the issue.  The issue I speak of is the pain that is caused by the slow death of the English language as we know it.  Every day, I hear some usage of our shared mother tongue (at least for those of us who aren’t first generation Americans) that makes me cringe a little.  And my reference is not just to local idioms.  Those, I hear on a daily basis, since my vocation now encompasses a national clientele, rather than a local one. I do wish that the regional dialects weren’t spoken in such a variety of accents, since it makes information gathering more difficult, but I’m actually expressing my distaste for the abuse of the everyday words which should be our tools, one of our most valued assets. 

I’m constantly reminded of how my demeanor toward offenses against our language has changed through the years.  There was a day when I approached the English language with a cavalier attitude, intending that it should serve me and not the other way around.  I have come to realize, over my lifetime, that we are more the slave to cobbled-up speech, than we are its master.  The misunderstandings, the slights by those more educated, the flat-out errors which occur because of our abuse of the language, require more time and pain to repair and recover from than using the correct words would have in the first place.  Yes, English is a difficult language, but it is our language, and it doesn’t appear that we will see a change in that anytime soon.  We should probably make the effort to achieve mastery over it.

I now find myself concerned with words like “lay” and “lie”, one of the most common usage errors we hear and one which actually plagued me in earlier years.  If you are placing something down, you use the correct form of “lay”.  If you are reclining, “lie” is appropriate  A fairly simple concept, but one that is abused daily, even by some of the most educated folks I know.  And, when I speak, I can “imply” something.  When I listen, I can “infer”, but not vice versa.  “I couldn’t care less” means that I really am not concerned, while “I could care less” means nothing close to what you think it means. 

These are just a few of the examples I hear every day, and they hurt.  Making no comment whatsoever about his political views, I like a phrase that Rush Limbaugh has used in the past (I haven’t listened recently).  “Words mean things,” is his adamant statement and I find myself in total agreement.  Careless use of words diminishes their meaning.  When our method of communication is impaired and devalued, so is our society.  Is it the end of civilization as we know it?  Of course not!  But the lack of  concern for these common tools of every person’s trade demonstrates a carelessness which makes us less sophisticated and less enlightened than our fathers and forefathers, despite our advanced technology.

So, now that you know that I’m a speech Nazi, you may roll your eyes and shrug your shoulders.  Infer what you will from my rant.  I really couldn’t care less, since it’s about bedtime and I’m going to be lying down to rest (under my electric blanket) very soon. 

“Morals and manners will rise or decline with our attention to grammar.”
(Reverend Jason Chamberlain, professor of languages, University of Vermont, 1811)